Job Description

Overview Leverage your customer service skills, attention to detail, and basic understanding of cybersecurity and organizational security to support the Third Party Security Risk Management team. Your role will involve assisting with security assessments and policy reviews, ensuring that Esri's security practices are clearly communicated and meet customer requirements. You will help coordinate the completion and timely delivery of customer security assessments, review security policies and contractual requirements, and collaborate with subject matter experts to ensure accuracy. Success in this role requires strong organizational skills, effective communication, a proactive approach, and the ability to manage multiple tasks with accuracy and professionalism. Responsibilities Collaborate with security subject matter experts (SMEs), legal teams, and global business development staff to enhance and maintain systems and processes for Esri's customer trust program Manage incoming customer security requests (such as assessments, questionnaires, policy reviews, penetration tests, documentation, and contract term reviews), prioritize tasks, and recommend appropriate courses of action Provide general administrative support for audits, including filing, data entry, tracking, and correspondence, while adhering to established processes and standards Facilitate communication between business, technology, and information security teams to validate questionnaire responses and fulfill general requests related to controls defined by Esri's standards and policies Advise Esri staff on security and privacy requirements, consulting with SMEs when necessary, and maintain a comprehensive security knowledge base Serve as a point of contact for client and compliance audit inquiries, ensuring timely and accurate responses Manage and maintain a standardized library of responses for customer questionnaires, ensuring accuracy and consistency Collaborate with internal experts to update and refine responses as needed Requirements 2+ years of professional experience including general IT/Business responsibilities, customer/third party interactions, Third Party Risk Management (TPRM), IT Security, contracts/legal, or similar Proven experience providing exceptional customer service Demonstrated experience developing or being a part of customer facing programs and/or cross functional business programs Strong ability to coordinate with technology team members for follow-up of implemented controls and support the collection and validation of evidence as part of the risk remediation process Experience influencing without authority, dealing with ambiguity, and balancing competing goals and objectives Understand business/IT security and risk management controls to include experience with governance risk and compliance (GRC) tools or processes Clear communication, strong collaboration, and finely tuned writing/editing skills Bachelor's in Information Systems, Computer Science, Business, or a related STEM degree Recommended Qualifications Security + or equivalent security certification(s) Exposure to Esri technology, Esri project methodologies, and security topics Experience in supporting the completion of security or compliance reviews, Third Party or Customer Questionnaires and familiarity with Policy/Standard reviews Project management experience Demonstrated success with business relations in a service-oriented business environment Proficient with Salesforce, content management or Third-Party Questionnaires related software like (Loopio) Familiarity with third party risk management platforms, such as CyberGRX SANS or equivalent security certification(s)

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#LI-Hybrid Total Rewards Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $69,680—$114,400 USD The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here. If you don't meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance. Esri

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