Technical Account Manager - ediscovery Job at Relativity, Indianapolis, IN

VVVxWC9zM2hsNFZOSUVieEdWcUl3cUlhRWc9PQ==
  • Relativity
  • Indianapolis, IN

Job Description

Posting Type Remote/Hybrid Job Overview TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. Job Description and Requirements Role Responsibilities Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity Maintain the flexibility to work other time frames as needed or requested Commitment to and consistent demonstration of core company values Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Minimum Qualifications Must hold an active Relativity Certified Administrator certification Preferred Qualifications 5+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Exceptional written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $82,000 and $124,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Relativity

Job Tags

Remote job,

Similar Jobs

Benton County, WA

Residential Appraiser Trainee Job at Benton County, WA

Residential Appraiser Trainee Location Kennewick, WA : Summary Performs field inspections to appraise new and existing residential structures...  ...High school diploma or G.E.D. with additional coursework in real estate appraisal, and one year directly related experience; or any... 

LanceSoft

Assembler Job at LanceSoft

 ...opposite. Pay rate: $ 17/hr + $0.50 night shift differential Assembler 1 - rework ***Special project for approx 4 months, CW's will...  ...equipment. May conduct quality inspections on processing line in accordance with quality specifications. Works within clearly... 

Professional Search of the Carolinas

GIS Esri Analyst - REMOTE one year CONTRACT- State NC (740083) Job at Professional Search of the Carolinas

REMOTE one yer CONTRACT- State NC 625083 Advanced GIS Analyst Advanced experience with Esri's Roads & Highways REQUIRED Expected Skills: 1. Advanced experience with Esri's Roads & Highways 2. Advanced experience in GIS analysis, including the Esri suite of... 

ScionHealth

Registered Nurse - ICU Nights Shift Job at ScionHealth

 ...by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Registered Nurse (RN) - ICU provides comprehensive nursing care to critically ill patients in the Intensive Care Unit The RN monitors hemodynamic... 

Yexgo

Data Entry Clerk Admin (Remote) Work From Home Job at Yexgo

This is your opportunity to start a lifelong career with unlimited opportunity. Discover the flexibility youve been searching for by taking a minute to finish our online application.Minimum requirements:QualificationsNo experience, Willing to trainAbility to work...