Conducts training for Gordon Food Service Division personnel with a heavy focus on sales and training the Customer Development Specialist (CDS). Determines needs, prepares course materials and facilitates presentation materials. Follows up on effectiveness of programs and reviews appropriateness of materials. Partners with division leadership and employees to assess development needs and desired performance improvements. Utilizes Gordon Food Service learning and development resources to help employees improve performance. Collaborates with Home Office Training teams to identify solutions and develop plans to meet needs. Establishes yearly training plan to meet divisional training and development needs. Delivers Gordon Food Service sales training and tracks in LMS. Evaluates training effectiveness. Provides expertise and training to others utilizing the learning management system (LMS). Coordinates and schedules training activities to maximize human capital and physical resource utilization. Performs other duties as assigned. Requires two years previous communications or training and development experience strongly preferred. Knowledge of adult learning theory. Ability to communicate effectively with excellent presentation skills. Ability to analyze complex problems/situations and provide recommendations and solutions. Ability to translate strategic initiatives into concrete objectives and action plans. Ability to develop presentations, and skill using audio/visual equipment for presentations. Ability to communicate and present material in a clear, concise manner. Ability to interact with all levels of management to facilitate group discussions and convey company programs and training. Knowledge of current industry trends.
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