Job Description
Want to join our Team? We are currently looking for compassionate and dedicated Nurse Navigator (NN). In this role, you will be responsible for providing comprehensive care coordination and navigation services to patients with serious illnesses, ensuring they receive the highest quality of care throughout their healthcare journey with illness and loss.
Office Location: Pasadena, MD
Status: Fulltime, Monday – Friday
Salary: Competitive, commensurate with experience, education and credentialing
Main Responsibilities:
Respond promptly to clinical inquiries, determine needs and next steps, take timely action and document interactions in EMR.
Provide in-home and telehealth assessments, document findings and care plans, and provide ongoing care navigation/coordination for patients and families.
Educate patients, families, team members, and referral sources around agency programs, including eligibility criteria and the referral and admission process.
Educate and enroll patients into hospice services.
Complete necessary paperwork and administrative documentation for assigned tasks and insurance verifications.
Coordinate with clinical and administrative team members to ensure timely completion and reporting of program quality metrics.
Proactively coordinate around patient needs/questions with referring medical practices to ensure highest quality patient care.
Monitor the EMR and other program channels to expedite patient needs.
Spot inaccurate and incomplete information in a patient’s insurance record and seek out whatever information is needed to complete the record.
Always represent the agency in the highest light with patients, families, and referral sources.
Provide education to internal and external audiences when requested.
What We Offer:
A rewarding and fulfilling career with a company that values your contributions.
Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC.
Educational assistance to pursue professional development, additional certifications and degree programs.
Comprehensive health, dental, and vision coverage, company-paid Short-Term Disability and Life Insurance, and available accident and critical illness coverage.
About Hospice of the Chesapeake
At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible. We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.
We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.
To learn more please visit us at hospicechesapeake.org or find us on social media.
Your Qualifications:
Active State of Maryland or Compact RN license in good standing required.
2-3 years of nursing experience in medical/surgical, critical care, home care, hospice or palliative care setting
Associate’s degree in nursing or related field, BSN preferred.
Certification in Hospice and Palliative Care Nursing (CHPN) preferred and required within two years of employment.
Excellent nursing assessment and verbal presentation skills required.
Enthusiasm for nursing and passion for caring for patients with serious illness are essential.
Time management and high-quality organizational skills required.
Proficient in Microsoft Office Products and EMRs.
Demonstrated ability to simultaneously monitor multiple communication channels, handle multiple ongoing projects while meeting deadlines, and foster beneficial relationships with internal and external colleagues/stakeholders.
Solve problems creatively and efficiently.
Current Maryland driver’s license and clean driving record.
Possess or access to reliable transportation.
In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
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Job Tags
Full time, Temporary work, Work at office, Monday to Friday,