Job Description
Nurse Navigator
Position SummaryIn collaboration with primary care nurses and medical providers, the Nurse Navigator works with patients to educate them about new medications and possible drug side-effects; potential signs and symptoms associated with their medical conditions; discharge education and planning activities; and medical provider follow-up after discharge from the hospital.
The Nurse Navigator will intervene when patient/family concerns or special needs arise during their course of treatment within the hospital setting. The Nurse Navigator works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The Nurse Navigator acts as an intermediary between various hospital departments and the patient/family to facilitate a patient-focused therapeutic environment and positive hospital experience.
MAJOR RESPONSIBILITIESGeneral Requirements
Physical Aspects of the position
This position requires walking, standing and moving for most of an 8-hour shift. The position requires going into patient rooms and talking with patients and visitors that may be upset, anxious and in pain. This position also requires the ability to occasionally lift zero to 20 pounds of weight.
Factor
N/A
Rare
Occasionally
Frequently
Constantly
Unassisted Lifting 0 - 20 lbs.
X
21 - 30 lbs.
X
31 - 50 lbs.
X
Standing
X
Walking
X
Sitting
X
Carrying
X
Bending/Twisting
X
Pushing
X
Gripping
X
Grasping
X
Listening and talking to patients and families
X
Physical Requirements:
Ability to negotiate physical environment safely.
Visual Requirements:
Ability to translate and understand written communications.
Hearing Requirements:
Ability to understand and translate auditory communications.
Working Conditions:
Usual and customary patient care areas. Use safety precautions according to hospital policy and procedure.
WORK ENVIRONMENT
The patient care unit workload can be unpredictable because of frequent census fluctuations. This position requires mostly walking, standing, and some sitting. This position requires sound judgment, empathy and maturity in handling sensitive issues related to patients and family members.
SUPERVISION
The Performance Improvement Manager/Director or designee provides day-to-day employee supervision and has overall responsibility for this position.
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