Job Description
About AiFA Labs
We are a generative AI firm providing cutting-edge solutions to several Fortune 500 companies and many technology startups. AiFA Labs combines machine learning (ML), natural language processing (NLP), intelligent automation (IA), and industry experience to deliver the latest GenAI products and services. AiFA Labs helps businesses mitigate risk, maintain compliance, control expenses, attract top personnel, and retain loyal consumers.
We invest in our employees to spark innovation and augment the quality of our products and services. We delight in collaborating with customers and stakeholders, leveraging our knowledge, skills, and expertise to further our mission of effecting positive change. We believe a better working world, with sustainable, inclusive economic growth, will emerge within our lifetimes.
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The Role
As a Customer Success Manager, you will be the primary partner and strategic advisor for our clients after the sale. You’ll guide implementations, drive product adoption, ensure value realization, and help us grow long-term relationships.
You’ll act as the voice of the customer internally and help AiFA Labs build a world-class customer experience engine.
This is a high-impact role that requires consultative depth, technical comfort, and a “roll-up-your-sleeves” attitude.
& What You’ll Do
& You Should Apply If You:
Bonus Points If:
& Why Join AiFA Labs?
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